David Downs
Director of Professional Services at Smartsheet
- Role
- Director of Professional Services at Smartsheet
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About David Downs
I have been on the Professional Services team at Smartsheet coming up on 9 years, after playing 4 years of college basketball and moving on to professional basketball for 3 years in Europe (Ukraine and Germany). Through my experience with team sports at the highest level, I learned the value of hard work and being accountable for performance within a team environment.While at Smartsheet, I have individually developed and lead teams who develop solutions that solve real problems and challenges for our largest & most strategic customers. The solutions range from implementing a completely new program management process or simply leveraging Smartsheet to provide more visibility at both the team and executive level for a company. It is now my charter to lead a team of managers, consultants and implementation specialists to become the best versions of themselves as the future leaders of Professional Services at Smartsheet. I am passionate about the Collaborative Work Management (CWM)/Enterprise AI space and the role the PS team has in building world-class solutions that are helping define the future of dynamic work- at scale.
Experience
Director of Professional Services
Sep 2023 — Present · Bellevue, WA, US
Leading a team of six managers & a principal who each oversee 6-8 Sr. Consultants, Sr. implementation Specialists, Consultants and Implementation Specialists who are effectively building, deploying, and maintaining customer solutions all within the platform of Smartsheet. Drive corporate strategy through ownership of specific metrics that are driving the 3-year strategy. Involvement across multiple corporate OKR initiatives.Specific responsibilities include-Employees: 6 managers, 35-45 employees-Revenue Target: 8 figures annually-Account Strategy/Business Development: Partner with account teams to drive value for our most strategic customers through product and services innovation in the pre sales process. Build proposals and define strategy for RFP’s-Product Development: Manage voice of the customer initiatives for driving new product development/enhancements, Managed Services, and industry-standard solutions-Regions Served: NORAM & APAC-Typical Customer: Fortune 100 - Fortune
Education
Seattle Pacific University
Bachelor of Arts - BA, Business Administration: Accounting
2010 — 2014
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