David Diver

About David Diver

Successful Senior Manager with over 25 years of experience in aligning business objectives and opportunities with IT organizations, to deliver value-based, differentiated services. My experience includes managing Engineering and Operation resources and $120 million in budget to deliver World Class Data Architecture, Engineering and Operational Services to over internal employees, and 7 million retail customers. I successfully completed a large and complex Data Network In-sourcing, resulting in $20 million in initial year savings. This involved taking control of all architecture, engineering and operational functions from an outsourced contractual partnership and bringing them in-house. Responsible for creating 3 distinct functional teams as part of the In-sourcing initiative. I was responsible for Telecommunications and Network design in support of a new $120M Data Center. Activities include contract negotiations for the High Speed, highly redundant private and public access. Responsible for driving new Data Center technologies to support of Server Consolidation, Virtualization and Private/Public Cloud Computing. Specialties: Networking Architectures, Management of large IT organizations, Unified Communications, ITIL, Organizational Design, Project Management, Telecommunications, Carrier Negotiations, Vendor/Contract Negotiations, IP Multimedia Subsystem, Managed Services

Experience

1. Customer Experience Global Enablement Director, Portfolio Specialist Team

   Cisco

   Oct 2022 — Present · Richfield, OH, US

   Customer Experience Global Enablement Specialist Team is an agile team dedicated to providing practical enablement to grow Cisco\'s Customer Experience Services. We have the opportunity for visibility and interaction with senior management, cross-team collaboration, and engage and drive Services-Defining enablement for our internal and external teams. I lead a team of experts who have a breadth of knowledge of Cisco’s services and solution portfolios and the value they provide to our external and internal stakeholders. Team members are expected to use this knowledge to develop enablement solutions for a variety of architectures and audiences.

Education

• University of Rochester

  Bachelors of Science

  1982 — 1986

• The George Washington University - School of Business

  Masters in Project Management

  1998 — 2000