David Dewan

Head of Operations @Ariston Group

Accountable for entire operations management of the UK aftersales division across customer service, technical and distribution departments.• Manage and coordinate a 40Ksqft site with complete warehousing, IT and eCommerce oversight. • Manage and develop a cross-functional team of 15 after-sales personnel and 5 direct reports; conduct 1:1 reviews, establish objectives and develop performance development plans to increase motivation levels, boost development areas and achieve strategic goals/KPIs.• Develop learning and development structures, create training resources, and conduct staff onboarding to facilitate role readiness, support skillset building and promote career progression.• Translated organisational goals into a robust aftersales contract growth strategy within the commercial heating market to elevate customer interaction levels, maximise profitability and deliver enterprise value.