David D.

About David D.

With over 9 years of experience as a Business System Analyst, I have a proven track record of delivering impactful solutions in the insurance, health insurance, finance, and banking industries. My expertise lies in business process optimization, data analysis, and systems integration, where I’ve successfully driven major projects that improve efficiency and compliance.In my current role as a Senior Business System Analyst at Guidewell/BCBSFL, I led the implementation of a new policy management system that replaced outdated platforms, resulting in improved compliance with HIPAA and NAIC standards. At TransAmerica, I collaborated with cross-functional teams to enhance health insurance policy management systems, contributing to more efficient processes and higher customer satisfaction.I am proficient in a wide range of technologies and methodologies, including Agile, Scrum, Kanban, and tools such as Jira, Salesforce CRM, SQL, and MS Visio. I thrive in complex environments, working closely with business stakeholders, developers, and end-users to define project scope, gather requirements, and ensure smooth project delivery.My certifications, including PMP, Certified Scrum Master, and AWS Certified Developer, reflect my commitment to continuous learning and professional development. I’m passionate about using technology to solve business challenges and am always looking for opportunities to contribute to transformative projects that make a real impact.

Experience

1. Senior Business System Analyst

   Bcbs Florida

   Dec 2021 — Present · US

   Led a crucial project to implement a new policy management system, replacing legacy platforms to enhance efficiency and compliance with insurance regulations.Defined and documented requirements for the implementation of a new policy management system, ensuring alignment with insurance regulatory standards such as HIPAA and NAIC guidelines.• Conducted interviews with business users to gather requirements and assess feasibility, collaborating closely with Technology Product Owners and Technical Leads.• Developed business process flow diagrams to streamline insurance policy processing and claims management.• Validated insurance policy processes with Subject Matter Experts (SMEs) including Underwriters, Claims Specialists, and Policy Services to ensure compliance with industry regulations.• Created wireframes to visually illustrate system requirements and guide developers in implementing insurance policy management functionalities.• Conducted database administration, data analysis, and query optimization using SQL to optimize insurance policy data storage and retrieval.• Collaborated with Business Stakeholders, Process Owners, and End-users to identify high-level product features and translate them into detailed user stories and integration events for developers.• Analyzed insurance data, generated pivot tables, and automated tasks using MS Excel to improve insurance policy processing efficiency.• Modeled insurance business process flows through UML, activity, and sequence diagrams using tools such as Snag-it and MS Visio.• Elicited insurance requirements through brainstorming sessions, Joint Application Development (JAD) sessions, and interviews with stakeholders.• Maintained detailed documentation of insurance policy configurations, processes, and system changes within Salesforce to facilitate ongoing support and knowledge sharing.

Education

• Cégep Marie-Victorin

  Computer/Information Technology Administration and Management

• UoP

  Master of Science - MS

• Harvard University

  Project Management