David D.

About David D.

Seasoned IT professional with over 20 years of experience in network design, technical…

Experience

1. Network Delivery Lead

   Accenture

   Jun 2021 — Present

   Company Overview- Accenture is one of the largest global consulting firms providing strategic technical solutions to national and international enterprise-level businesses.Key Responsibilities• Lead a team of 17 network engineers, managing workload distribution, ensuring timely resolution of tickets, and consistently meeting Service Level Agreement (SLA) requirements.• Build and maintain strong client relationships by aligning technical solutions with key business objectives and requirements.• Direct the improvement and management of enterprise LAN/WAN infrastructure, emphasizing high availability, performance optimization, and strict adherence to security standards.• Serve as primary escalation point for complex operational issues, providing Tier 3 escalation support and in-depth technical troubleshooting.• Coordinate cross-functional initiatives with client management and internal engineering teams to enhance and streamline operational workflows. • Conduct thorough network infrastructure assessments, audits, validations, and testing to ensure continuous compliance and operational readiness. • Mentor and train remote and onshore technical staff to foster professional growth, enhance skillsets, and improve team effectiveness.• Manage vendor relationships, collaborating closely with partners to optimize technology solutions and ensure operational effectiveness.• Technologies utilized- Cisco Wireless LAN Controllers (WLC 5520 and 9800 series with 802.1x authentication, WPA3 and 6GHz), Cisco Identity Services Engine (ISE), Versa SDWAN, 7Signal Wireless Network Monitoring, Opengear Out-of-Band Management.