David Curran
Business Architect Enterprise Transformation Lead @Riverside
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WORK HISTORY
Business Architect Enterprise Transformation Lead @Riverside
Liverpool, GB
Although titled as Business Architect, I operate as the senior strategic design lead for Customer across the organisation — setting direction for customer strategy, shaping cross-directorate transformation, and embedding business architecture and maturity principles into how we plan and deliver change Leading customer focussed transformation initiatives to enhance service delivery, streamline processes and improve customer satisfaction across a G15 housing association serving thousands of customers Collaborate with C-Suite executives to identify key pain points, align business objectives with digital capabilities and develop long term, strategic roadmaps Embedded architectural methodologies and frameworks to drive cultural change, service improvement and governance alignment
EDUCATION
University of Liverpool
2:1, Economics
SKILLS
ABOUT DAVID CURRAN
I’m a senior business architect and enterprise transformation lead specialising in operating model design, cross-directorate change, capability strategy, and CX-led transformation in complex, regulated environments.I operate at the interface between strategy, design and delivery — shaping enterprise-level discovery, maturity, prioritisation, governance and multi-year investment roadmaps. Over the last 10+ years I’ve helped Government, Social Housing and Third Sector organisations design operating models, improve customer experience and deliver transformation that actually sticks.My strength is translating between strategy, people, process and technology — turning ambiguous goals into practical roadmaps that senior leaders, delivery teams and frontline staff can act on.I’ve led major architecture and transformation work including:• Designing a Target Operating Model for HMRC, impacting staff and millions of customers• Leading customer-focused change at the Riverside Group across housing, customer service and digital transformation including major merger activity.• Establishing a business architecture practice at Livv Housing that delivered efficiency, cost reduction and clearer prioritisationI’m comfortable working in environments with competing stakeholders, limited clarity and shifting priorities — and I’m known for being a calm, strategic problem-solver who can cut through noise, align people and move work forward.If your organisation is trying to modernise its customer experience, simplify complex operations or build a more coherent operating model, that’s where I do my best work.
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