David Cox
Director of Digital and Technology @Cipd
Signup · Get unlimited contacts
WORK HISTORY
Director of Digital and Technology @Cipd
London, GB
As a key member of the Senior leadership team, responsible for the full end to end technology and digital delivery for CIPD, including major transformation programmes, technology delivery, Product Management and Digital Experience- Accountable for the CIPD digital transformation (£20m+ programme over 5 years) to deliver substantial new digital capabilities to enable the business to achieve its strategic growth goals and ensure the customer is at the heart of everything we do- Transformed small technology team battling legacy technology into a successful business focused enabling function of over 50 (£10m+ p.a.), based on technology best practice and enterprise technology. This involved transforming the entire technology ecosystem form a unreliable, unscalable and unsecure poor value for money estate to a fully cloud based, customer focused, scalable and secure environment- Successful implementation of key enterprise technologies to significantly improve the customer experience and back office processes such as Oracle NetSuite, Optimizely DXP, Okta Identity management, new ecommerce platform- Delivered significant savings of over £5m through transformation projects and contract renegotiations - Transitioned the organisation to a cloud-based model enabling full DR and scalable foundations - Implemented a new service management (Helpdesk, hardware etc) for the global organisation resulting in significant cost savings and improved customer satisfaction- Achieved industry standard security accreditation for the CIPD, and establishing a comprehensive SOC and security aware culture across the organisation - Established data management function to drive business led data governance frameworks to drive effective business analysis and decision making - Led the establishment of a Service design and customer journey mapping capability and culture in the organisation, to ensure that customer is at the centre of the digital and operational provision
EDUCATION
The Open University
MBA, Strategy, Organisational change, Financial Strategy
University of Nottingham
Bachelor of Science (BSc), Geography
SKILLS
ABOUT DAVID COX
A commercially and customer focused operations and transformation executive with over 20 years of experience leading and managing large scale, complex programmes within an international context. Having a track record of championing and delivering sustainable digital transformation and sustainable cultural change with the customer at the centre to drive commercial growth. Experience of delivering cost reduction programmes across organisations and developing new operating models to achieve long term success, MBA qualified Transformation and Technology Director with over 20 years’ experience delivering exceptional results across global markets different environments from a FTSE 100 organisation to the non for profit environment Able to lead complex international programmes from conception through to successful implementation, with a focus on organisational and process redesign, and implementing enterprise cloud technologies to deliver sustainable business and customer benefits Proven stakeholder management across all areas of the organisation, with strong ability to influence and deliver large scale business change, and as part of the C-suite devise and deliver new growth strategies and operating models Experience of establishing and successfully running corporate Programme Management functions, to meet the needs of a complex business across multiple markets and culturesKey recent achievements Successful delivery of the CIPD digital transformation which delivered game changing customer focused capabilities to enable the CIPD growth strategy through new web, ecommerce and on demand services, underpinned by a secure, flexible and scalable cloud infrastructure and a dynamic D&T team Established a new Transformation model aligned to the customer journey to ensure transparent portfolio planning, business ownership and more effective delivery of technology enabled change projects Successful delivery of the Pearson UK Digital Transformation Programme which implemented global solutions (e.g. Salesforce, Oracle, MDM etc) to align with the customer. Focusing on how Pearson interact, sell to and service a complex customer base to support growth strategies through ecommerce and new ways of working. Delivered a £32m cost saving programme across multiple international markets requiring new organisational design and significant new ways of working utilising new technologies
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.