David Cerezo

Operations Manager @Viva.com

Northampton, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2025 — Present

Operations Manager @Viva.com

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Milton Keynes, GB

SKILLS

CoachingFinancial ReportingMicrosoft OfficeCall CentersBusiness DevelopmentBusiness StrategyStrategyFinancial AnalysisLeadershipBusiness Process ImprovementTeam ManagementBudgetsSales ProcessBusiness PlanningRecruitingPerformance ManagementCrmService DeliveryConsultingTechnical SupportSlaProject DeliveryProcess ImprovementOutsourcingManagementCustomer RetentionCustomer ServiceCustomer ExperienceAccount ManagementChange ManagementCustomer Relationship Management (Crm)Stakeholder ManagementTeam LeadershipTrainingCustomer SatisfactionAuditing

ABOUT DAVID CEREZO

I am a performance-driven Customer Success and Experience leader with a proven track record of creating and deploying engaging and innovative customer journey strategies to enhance operational service delivery.Utilising my exceptional problem solving and analytical skills, I identify ineffective areas of operations, understanding functional challenges and creating business cases to support the futureproofing of the team through improved management controls, budgets and process.I am now looking for a new and exciting opportunity where I can utilise my vast skill set and add significant value to an organisation whilst broadening my network so feel free to add me or DM me. I look forward to connecting with you.

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