David Casabonne

About David Casabonne

Results oriented technician with experience in computer support related positions across multiple industries. Having a strong technical background has enabled me to consistently utilize communication and troubleshooting skills, to consistently deliver higher levels of performance and customer satisfaction SKILLS:Hardware: Hewlett Packard, Dell, Lenovo, IBM, Toshiba, Macintosh, Desktops, Laptops, Routers/Switches and Access Points, WANs/LANs. Operating Systems: Windows XP, XP-Pro, 7-Pro and Windows 10, MS Server 2003/2008, Exchange 2003/2010, Active Directory 2003/2008, Microsoft and Linux Virtual PC. Document Software: Microsoft Office 2003, 2007, 2010, Adobe XI, Access Database / ODBC. Anti-Virus Malware, Network Health: Symantec/Norton, McAfee, Spy Hunter, Hit Man, Malware Bytes Anti-virus, MS Baseline Security Analyzer, Solar Winds Network Tools, FHA. Remote Tools Active Directory Tools: Remote Desktop, Hyper V, Net Op Host, Net Op Guest, Nest, EARS Enterprise Asset Reporting System, AD Utilities (Quest), GDSP (Global deployment software Portal), AVS (Application Visibility System), Colombo (Asset monitoring), WIPS OS Builds, ADSIRF Asset Information, THOR Operational Reports, FHA Facility Health Assessment. Telecom Software: Ericsson and Nokia OSS Tools, Nortel OMCR GUI, PWE, Keepass, React, Nokia Josh Bye Tool, TPIM Ticketing Software: One console, Pier, Tech Ticket, HDFS, PDT, SOCS. EDUCATION: Network Systems and Security Professional Program New Horizons. Associates Recording Arts and Sciences Trebas Institute of Recording Arts. Associates Radio Broadcasting and Broadcast Programming. The New School Center for Media SALARY Per Annum + Benefits Non-Negotiable JOB REQUIREMENTS: Fulltime Permanent only. No contract or contract to hire positions. No sales please.

Experience

1. Senior Technical Support Engineer

   UPS

   Jan 2017 — Present · Newark, NJ, US

   Provides support activities in an assigned area. • Performs equipment exchange and recording inventory controls, software installations and program updates, • troubleshooting and problem resolution on computer and Telecommunication systems. • Train users on supported software and hardware with understanding of technology from a user perspective as well as technical perspective. • Assist users to resolve computer related problems such as inoperative hardware or software. • Travel is required using one’s personal vehicle to provide Technology Support for Customers and to support.• Core Technology solutions, Small Package, Freight and SCS locations to supporting technology infrastructure. • Willing to work various shifts, able to work five days per week with possibility of weekends as needed due to vacation coverage or planned weekend upgrades. • Associates Degree in Computer Science required Bachelors preferred and A+ certification required. • Proficient/Advance skills in Microsoft Office Access, Word, Excel and Outlook, strong communication (both verbal and written), problem solving, and decision making skills. Ability to work with minimal supervision. • Highly organized and detail oriented; ability to prioritize daily tasks.

Education

• Trebas Institute Of Recording Arts

  Associates Recording Arts and Sciences

  1990 — 1992

• New Horizons Computer Learning Center

  Network Systems and Security Professional

  2009 — 2011

• The New School Center for Media

  Associate’s Degree

  1986 — 1987

Skills

• Vendor Management
• Information Security
• Computer Security
• Technical Recruiting
• Network Security
• Management
• Account Management
• Networking
• Technical Support
• Telecommunications
• Computer Hardware
• Data Center Architecture
• Crm
• Social Media
• Hardware
• Databases
• Customer Service
• Security
• Training
• Access
• Social Networking
• Leadership
• Linux
• Consulting
• IT Infrastructure Management