David Carr
Team Lead, Client Success
- Role
- Team Lead, Client Success at Grubhub
- Location
- Beaverton, OR, US
- LinkedIn followers
- 500 followers
Experience
Team Lead, Client Success
Oct 2024 — Present
Grubhub Campus is a subsidiary of Grubhub that provides full-service dining software and hardware for closed eco-system clients (College campuses, Hotels and resorts, Stadiums) The Campus vertical operates independently from the main Grubhub operation and consists of about 70 employees. I focused on enterprise-level accounts, and new verticals along with scaling up some of our larger clients onto ancillary programs-Directed the end-to-end Go-to-Market (GTM) strategy for all new product launches and existing product updates, encompassing beta testing, client configurations, bug fixes, and comprehensive internal/external documentation-Oversaw the management and growth of ancillary programs, including off-campus funds, robot delivery, apex food lockers, Amazon JWO / AWM frictionless stores, and reusable containers, driving significant year-over-year growth and enhancing client retention- Managed the app ADA requirements for all campus customers-Cultivated strong partnerships with ancillary program teams, aligning sales pipelines and developing strategic sales initiatives to maximize revenue opportunities within enterprise accounts-Provided strategic guidance to Client Success Managers (CSMs) on ancillary program integration, optimizing KPI attainment across client portfolios-Managed a portfolio of the company\'s largest enterprise-level accounts, ensuring exceptional client satisfaction and driving strategic growth-Led the hiring, mentoring, and onboarding of new Client Success Managers, fostering a high-performing and collaborative team environment.SkillsGo-to-Market (GTM) Strategy · Beta Testing & Client Configuration · Ancillary Program Management · Sales Pipeline Alignment · Client Success Management · Enterprise Account Management · Team building, Mentoring & Onboarding · Cross-functional Collaboration · Process Optimization · Customer Relationship Management (CRM) · Project Management · Contract Negotiation
Education
Fitchburg State University
Master of Business Administration - MBA, Business Administration and Management, General
Pacific University
Bachelor of Science (B.S.), Mathematics
2012 — 2016
Pacific University
Bachelor of Science (B.S.), Economics
2012 — 2016
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