David Busson
Operations Manager @Genpact
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WORK HISTORY
Operations Manager @Genpact
Paris, FR
Lead end-to-end operations for Customer Service and Collections functions (~130 FTEs) in a high-volume BPO environment. Directly manage and develop 6 Team Leaders, fostering performance, accountability, and talent progression. Drive operational excellence to consistently meet and exceed SLAs, KPIs, quality standards, and compliance requirements. Translate business objectives into actionable operational plans, ensuring efficiency, scalability, and cost control. Actively lead digital transformation initiatives (process automation, tooling, data-driven decision-making) to improve customer experience and agent productivity
EDUCATION
Excelia
Master's Degree, Specialized in Sales, Merchandising and Marketing Operations
SKILLS
ABOUT DAVID BUSSON
Operations Manager
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