David Burricelli
Field Service Engineer - Team Lead Technical Customer Support (MBA, BSTM,)
- Role
- Team Lead Engineer Business at Becton, Dickinson And Company
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About David Burricelli
Tenured Field Service Team Lead Engineer | Business & Technical Operations…
Experience
Team Lead Engineer Business
Nov 1993 — Present · New York, NY, US
With over 32 years of experience in the healthcare technology industry, I bring a deep understanding of field service operations, customer engagement, and technical support. I earned my degree from DeVry University in 1990 and continued my education with a Bachelor of Science in Technical Management, complemented by company-sponsored certifications in Networking and A+ along with Lean Six Sigma courses. With Continuing education, I have achieved my MBA through Keller University with graduating Summa Cum Laude.Throughout my career, I’ve played a key role in securing and sustaining business within the Reactive Field Service organization. I lead by example, consistently aligning with company priorities and growth strategies. As a tenured and results-driven Team Lead, I oversee daily service operations across the NY-NJ metro area, focusing on coaching, training, and supporting both hardware and software solutions for Pyxis clients in hospital and healthcare environments.I have a strong grasp of company core values—ethical conduct, innovation, performance, collaboration—and apply these principles within the system development life cycle. My understanding of KPIs and business metrics enables me to deliver measurable value and maintain high standards of customer care.Currently, I support a range of technologies including Pyxis Dispensing Systems, Rowa automation, and Avea/Vela life support devices. I also contribute to regional technical desk support, ensuring seamless service delivery and issue resolution.My dedication has been recognized with six nationally awarded Chairman’s Awards, placing me in the top 10% of over employees.
Education
DeVry University
Bachelor’s Degree
1988 — 2015
Keller Graduate School of Management of DeVry University
Master of Business Administration - MBA
2017 — 2019
Keller Graduate School of Management of DeVry University - MBA
Masters Degree Completed MBA 12-22-19
2017 — 2019
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