David Burns

Vice President Ux Design Lead @JPMorganChase

Glasgow, GB

As a Design Lead in the Global Private Bank, I lead strategic design initiatives that simplify complex financial workflows and enhance the digital experience for high-net-worth clients and advisors. I specialise in AI-powered tools, data-driven design, and workflow automation, partnering closely with product, engineering, and stakeholders to deliver intuitive and impactful solutions.Key highlights:• Led the design of an AI-enhanced document pre-fill experience to streamline onboarding and form workflows.• Currently digitising a complex estate planning tool, to reduce manual processing and improve advisor efficiency.• Collaborated across global teams to introduce scalable design systems and improve design maturity within the organisation.• Champion accessibility, inclusive design, and measurable UX impact.Awards & Recognition 1st Place – Global Private Bank Innovation Challenge, New York Led a cross-functional team to design and prototype a groundbreaking digital solution during a high-profile innovation and hackathon event, judged by J.P. Morgan’s Operating Committee. Recognised for creativity, impact, and execution under pressure. Best Newcomer – AWM AI Day 2024 Recognised for leading design and discovery of a low-code/no-code application, celebrated for its innovation, user focus, and transformative potential within Asset & Wealth Management. Community & Culture‍ Lead UX community for J.P. Morgan in Glasgow — fostering collaboration, mentorship, and local engagement.‍ Pride Ally BRG member — supporting LGBTQ+ inclusion and visibility across the firm. Access-Ability BRG member — advocating for inclusive experiences and greater accessibility in design and workplace culture.

Cardonald College

BA Advanced Diploma (with distinction), Graphic Design