David Burke
Global Head of Customer Success at Viedoc | Helping CROs get results | Bee Keeper | Dad
- Role
- Global Head of Customer Success at Viedoc
- Location
- Santa Barbara, CA, US
- LinkedIn followers
- 500 followers
About David Burke
Customer Success professional focused on clinical trials and CRO partnerships. I work closely with organizations to implement and scale Viedoc across their study portfolio—driving adoption, improving operational efficiency, and ensuring long-term value realization. Experienced in guiding customers from onboarding through retention, with a strong emphasis on proactive engagement, enablement, and building lasting partnerships in the clinical research spaceMy core competencies include relationship building, tech/non-tech translation, and customer success leadership. I excel at establishing trust and rapport with customers across various industries and sectors, and translating their needs and feedback into actionable insights and solutions. I also empower and support my team to achieve their goals and grow their skills, while fostering a positive and collaborative culture. My mission is to help customers and colleagues succeed and thrive.
Experience
Global Head of Customer Success
Sep 2025 — Present · US
Lead and scale a global CSM team with focus on consistency, empathy, and clinical fluency- Own the customer success strategy, including segmentation, lifecycle planning, health scoring, and retention playbooks- Ensure team accountability through metrics and rhythm: engagement cadences, health score reviews, QBR planning, and issue triage escalation- Drive cross-functional collaboration with Sales, Product, and Services to align on shared success outcomes for our clients- Champion Voice of the Customer programs, ensuring structured feedback loops inform product strategy, training content, and roadmap clarity- Establish and maintain team norms around CSM boundaries, ownership posture, internal communications, and messaging consistency- Participate in high-impact QBRs and escalations as an executive sponsor or resolution facilitator when appropriate- Mentor and grow CSMs and Success leads, fostering both technical confidence and customer empathy.
Education
Santa Barbara City College
Music
1999 — 2002
Santa Ynez Valley Union High School
Diploma, Theatre/Theater
1996 — 1999
Skills
- Sound
- Team Leadership
- Operating Systems
- Microsoft Office
- Music Production
- Organizational Development
- Customer Service
- Sailing Instruction
- Film
- Video Production
- Computer Proficiency
- Audio Recording
- Video
- Live Sound
- Music
- Entertainment
- Training
- Recording
- Theatre
- Troubleshooting
- Film Production
- Social Media
- Video Games
- Video Editing
- Social Networking
- Software
- Photoshop
- Sound Design
- Nerd Culture
- Performing Arts
- Audio Engineering
- Photography
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