David Brian Escarcega
Financial Services Professional
- Role
- Advanced Travel Consultant at Vail Resorts
- Location
- Sparks, NV, US
- LinkedIn followers
- 500 followers
About David Brian Escarcega
My vision is to create massive change in the marketplace, change the financial industry…
Experience
Advanced Travel Consultant
Jan 2022 — Present · Reno, NV, US
Informed Customer Support:Provide knowledgeable and accurate responses to customer inquiries about products and services offered across all Vail Resorts ski resorts and properties.Positive Guest Interactions:Consistently create an \"Experience of a Lifetime\" by fostering positive guest interactions and demonstrating meticulous attention to detail.Communication Skills:Effectively communicate verbally and in writing, ensuring clarity and professionalism in responses. Write succinctly, free of grammatical and punctuation errors.Goal Achievement:Collaborate with managers to achieve monthly departmental goals, contributing to the overall success of the team.Performance Metrics:Maintain quality performance on incoming phone calls and emails, aiming to answer a targeted volume of calls per day and meeting other Key Performance Indicators (KPIs).Information Retention:Retain significant amounts of information to deliver the best customer service with accurate and helpful information.Organizational Skills:Demonstrate organizational responsibility, punctuality, and accountability, recognizing the importance of adhering to call center and customer service standards.Team Collaboration:Work seamlessly with the call center team, actively contributing to team meetings, maintaining flexibility in scheduling, and adapting to changes in workflow.Back-End Tasks:Perform back-end administrative tasks as needed, including processing delinquent payments, handling Better Business Bureau responses, escalations, and participating in quality monitoring.
Education
University of Nevada, Reno
Business and Personal/Financial Services Marketing Operations
2019
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