David Brand

Customer Engagement & Insight Manager @Virgin Media Business

Dundee, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2014 — Present

Customer Engagement & Insight Manager @Virgin Media Business

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Develop and manage Customer Experience programmes within Virgin Media Business and partners- Customer journey mapping- Gather insight, analyse and present to stakeholder areas so that continuous service improvement activities can be identified- Customer Experience forecasting activities- KPI management linked to leading indicators of Customer Experience- Deliver projects that will improve customer experience articulating benefits to the organisation.

SKILLS

Service DeliveryCustomer EngagementStakeholder ManagementTeam LeadershipCustomer ExperienceService-Level Agreements (Sla)Program ManagementBroadbandCustomer SatisfactionService ManagementVoipManaged ServicesData CenterProject DeliveryPre-SalesMplsTelecommunicationsIT Service ManagementChange ManagementManagementItilVoice Over Ip (Voip)OutsourcingNet Promoter ScoreService ImprovementRisk ManagementTeam ManagementWanProcess ImprovementContact CentersSlaBusiness TransformationUnified CommunicationsCustomer Service

ABOUT DAVID BRAND

Customer Engagement & Insight Manager at Virgin Media Business

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