David Bleckley

About David Bleckley

if you are not number 1 then you are dead last.

Experience

1. Service Director

   Townsend Sales & Service, Inc

   Jan 2019 — Present

   Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business; Hire and supervise all service department personnel, as well as monitor their performance in servicing customers; Understand customer; match requirements and concerns to various service options; Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately; Stay up to date on new products, features, accessories and attending product training as required; Explain service being performed and keep customer informed and updated throughout the service of their vehicle; Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness. Director of mobile repair planning, directing, managing, coordinating and supervising the programs for acquisition, assignment, utilization, maintenance, repair. Maintain detailed records of vehicle servicing and inspection. Find ways to cut costs and maximize profits Develop strategies for greater fuel efficiency, manage shuttle services, road side services and general pick up and delivery services.

Skills

• Automotive Aftermarket
• Automobile
• Social Skills
• Customer Retention
• Customer Service
• Product Development
• Social Networking
• Team Building
• Customer Satisfaction
• Sales Process
• Automotive
• Vehicles
• Warranty
• Profit
• Advertising
• Inventory Management
• Powerpoint
• Marketing
• Sales
• Business Strategy
• Strategic Planning