David Balding

Customer Operations Manager @利盟

London, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2011 — Present

Customer Operations Manager @利盟

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Customer-facing role that is directly responsible for managing the delivery of contracted Managed Services and SolutionsManaging revenue and profit margin to targetResponsible for building a high- trust relationships with multiple levels within the Client environmentResponsible for adding value via continuous improvement, identifying new opportunitiesManagement / coordination of cross functional teams to deliver projects on time in budget meeting and exceeding customers needs

EDUCATION

N/A

Chelmsford College of Further Education

Engineering

SKILLS

Managed Print ServicesProfessional ServicesCustomer ServiceCustomer SatisfactionNew Business DevelopmentCustomer Relationship Management (Crm)Project ManagementCrmItilTeam ManagementMicrosoft OfficeSalesService DeliveryBusiness Process ImprovementService ManagementManagementSolution SellingOperations ManagementPre-SalesAnalysisCoachingCustomer RelationsOutsourcingContract NegotiationCross-Functional Team LeadershipService ImprovementLeadershipManaged ServicesIntegrationDocument ManagementIT OperationsIT Service ManagementAccount ManagementChange ManagementBusiness DevelopmentItil V3 Foundation

ABOUT DAVID BALDING

A professional with 20 years’ Customer Service and Operations Management experience…

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