David Baker
Director Support Strategy & Operations
- Role
- Director Growth Motions & Vendor Operations at Adobe
- Location
- Lehi, UT, US
- LinkedIn followers
- 500 followers
About David Baker
Dynamic, motivated and results-oriented professional with 20 years of success in Customer Experience leadership. Proven ability to direct large scale projects from conception through completion. Skilled in managing all aspects of Experience Management including Support Delivery, Operations, Revenue Generation, Project Management, Support Infrastructure, Data & Insights and Resource Management. Highly skilled communicator able to build strong interpersonal relationships. Energetic, adaptable, and innovative leader; focused on high quality deliverables while building and motivating top-performing teams.
Experience
Director Growth Motions & Vendor Operations
Sep 2024 — Present
Education
Portland State University
Bachelors, Information Systems & Finance
1998 — 2002
Villanova University
Six Sigma Green Belt
2011 — 2011
Skills
- Vendor Management
- Account Management
- Call Center
- Operations Management
- Service Delivery
- Technical Support
- Troubleshooting
- Business Process Improvement
- Pre-Sales
- Customer Satisfaction
- Training
- Customer Experience
- Sla
- Cross-Functional Team Leadership
- Business Process Outsourcing (Bpo)
- Team Leadership
- Call Centers
- Process Improvement
- Bpo
- Customer Retention
- Customer Service
- Customer Relationship Management (Crm)
- Outsourcing
- Contact Centers
- Team Management
- Performance Management
- Crm
- Team Building
- Management
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