David Ason

About David Ason

Currently working as an early career System Administrator @Whiting-Turner. I bring…

Experience

1. System Administrator

   The Whiting-Turner Contracting Company

   Dec 2023 — Present · Towson, MD, US

   Troubleshot and resolved complex hardware and software issues using ServiceNow and LogMeIn Remote Services, consistently achieving high levels of end-user satisfaction and improving ticket resolution efficiency by 19%. Utilized ITIL-based service management practices to streamline request handling and reduce system downtime.> Administered Active Directory (AD) to manage user and group accounts, access permissions, and authentication protocols across multiple domains. Structured and maintained AD objects and OU hierarchies, enabling efficient account provisioning, RBAC enforcement, and audit readiness.> Deployed and managed enterprise-level Mobile Device Management (MDM) using Microsoft Intune for iOS, Android, and Windows devices, applying device compliance policies, application deployment, and conditional access to protect corporate data. Integrated Microsoft Entra ID (Azure AD) for seamless identity and access management.> Enforced Group Policy Objects (GPOs) to enforce security baselines, software restrictions, network configurations, and patch compliance across all domain-joined endpoints, ensuring alignment with organizational IT security protocols.> Provided Tier I/II end-user support in both collaborative and independent environments, including hardware repair, software installation, license procurement, and knowledge base article creation for repeatable solutions. Delivered clear, step-by-step technical documentation to reduce repeat incidents and enhance self-service support.> Collect data and threat intelligence from various sources to formulate effective mitigation strategies and classify risks based on likelihood and impact on operations

Education

• Towson University

  Bachelor of Science - BS, Information Technology

  2019 — 2022