David Alogala Anyuzgi

Customers Retention Executive @Appello Group

Norwich, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Nov 2023 — Present

Customers Retention Executive @Appello Group

View department →

Norwich, GB

Customer Engagement: Providing exceptional service and support by addressing inquiries, resolving issues, and exploring additional requirements to meet customer needs. This involves taking inbound calls from new and existing customers and making outbound follow-up calls to assist with their inquiries. Needs Assessment and Solution Delivery: Conducting needs-based assessments to advise on the best possible alarm solutions for customers, ensuring their safety and independence. This requires being a product expert and brand ambassador, signposting customers to their personalized sales solutions. Performance Metrics: Meeting and exceeding personal and team targets related to customer satisfaction and retention, while ensuring quality and accuracy are maintained throughout all interactions. Cross-Departmental Collaboration: Working closely with all departments within Careline365 to ensure a seamless customer experience and to address any issues that may arise. Enhancing Customer Satisfaction: Ensuring that customers feel valued and supported, leading to increased loyalty and retention.Identifying Upsell Opportunities: Recognizing and acting upon opportunities to offer additional products and services that meet customers\' evolving needs.Improving Processes: Identifying inefficiencies in current processes and implementing improvements to enhance the overall customer experience.Specific projectsCustomer Feedback Analysis: Establishing mechanisms to gather and analyse customer feedback, using insights to drive service improvements and increase satisfaction.Retention Strategy Development: Developing and implementing strategies aimed at reducing customer churn and increasing loyalty.Partnership Programs: Collaborating with organizations such as the NHS, charities, housing associations, and local councils to enhance service offerings and reach a broader customer base.

M.Sc International Business Finance and Economics

N/A

University of East Anglia

Master's degree, INTERNATIONAL BUSINESS FINANCE AND ECONOMICS

ABOUT DAVID ALOGALA ANYUZGI

With a background in economics and a strong track record in customer engagement, sales, and team leadership, I thrive in operational management roles where strategy meets execution.Starting my career in financial services and healthcare sectors, I honed my skills in customer retention and relationship management. This experience taught me the power of proactive engagement and data-driven strategies to achieve revenue growth. Transitioning into operations, I discovered my passion for streamlining processes and empowering teams to excel.At Travel Radar, I successfully managed day-to-day operations, driving efficiencies and enhancing team collaboration. Leveraging my expertise in CRM tools like Salesforce, I ensured seamless client interactions and improved service delivery.I’m passionate about building scalable systems that foster both customer satisfaction and internal efficiency. Whether developing strategic plans, coaching teams, or driving retention initiatives, I am committed to delivering results that align with business objectives.Let\'s connect to discuss how I can help your organization thrive.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.