David Smith

About David Smith

Senior POS Systems Engineer with 15+ years of experience leading IT strategy, development, implementation, and maintenance for multi-million-dollar restaurant and hospitality brands.NCR Back Office (MenuLink) Certified.Highly skilled in: • NCR / Aloha POS Systems• NCR Back Office (MenuLink)• NCR / Aloha Configuration Center• NCR Command Center• NCR Connected Payments• Aloha EDC• Ziosk• OLO

Experience

1. Senior Pos Systems Engineer

   BBQ Holdings, Inc.

   Nov 2019 — Present

   Oversee new NCR software rollouts, installations, lab testing, updates, and upgrades to existing technology for POS systems across 133 restaurants nationwide (Village Inn & Baker’s Square)• Responsible for maintaining, troubleshooting, and providing Level 3 Support for Aloha Table Service and MenuLink/NCR Back Office software, which impacts 1,500+ users• Create and document new installation and troubleshooting processes and procedures• Led the successful installation of three new software upgrades (NCR RAL Version 19.1, Microsoft.Net 4.7.2, Aloha Table Service 12.3.83) with on-time project delivery• Performed scans using Qualys software to ensure 100% compliance and maintain PCI certification

Education

• Keiser University-Ft Lauderdale

  Associate's degree, Information Technology

  2012 — 2014

Skills

• Inventory Management
• Data Analysis
• Microsoft Office
• Network Administration
• Software Documentation
• Windows 7
• Technical Support
• Databases
• Outlook
• Windows Xp
• Z
• Customer Service
• Troubleshooting
• Data Entry
• Networking
• Database Administration
• Vendor Management
• Team Building
• Teamwork
• IT Operations
• Account Management
• S
• Microsoft Excel
• Employee Training
• Pos
• Computer Hardware
• Customer Satisfaction
• Training
• Sharepoint
• Active Directory
• Xp
• Teaching