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Current company Call Center Services International
Outsourcing and Offshoring Consulting · 7.8K employees · Founded 2008 · San Diego, California, United States
CCSI specializes in high‑performance, cost‑efficient contact center solutions supported by a world‑class bilingual workforce and state‑of‑the‑art infrastructure in Mexico. We partner with U.S. organizations to help them strengthen customer operations and enhance service quality through scalable, reliable support models.
Our Nearshore Staffing approach leverages strategic locations in Mexico, including Tijuana, Guadalajara, and Mexico City, to provide a highly skilled bilingual talent pool (English–Spanish) that is performance‑driven and culturally aligned with the U.S. market, ensuring seamless collaboration and reliable operational continuity.
We also enhance efficiency through advanced AI Solutions, including Virtual Agents, Compliance Monitoring, Payment Processing, and Document Processing, enabling improved customer interactions and smarter operational workflows.
Compliance & Security Certifications
-SOC 2 Type 2
-PCI
-HIPAA
-ISO 27001:2022
-NMSDC