David A. B.

About David A. B.

Program Manager & Customer Success Leader with 8+ years of experience managing complex initiatives, driving customer retention, and delivering measurable business results across education, nonprofit, and B2B sectors.Core Expertise:Program & Project Management – Managed 50+ concurrent programs with 95%+ on-time delivery; coordinated cross-functional teams and 10+ external partners; ensured contractual compliance and KPI achievementCustomer Success & Retention – Maintained 79%+ retention rates; generated 150+ qualified leads quarterly through strategic partnerships; conducted 30+ weekly coaching sessions maximizing customer valueStakeholder & Account Management – Built relationships with 50+ partners/stakeholders; represented organization at 20+ events; created 23+ referral partnerships creating comprehensive support systemsData Analysis & Strategy – Designed reporting infrastructure and dashboards; produced weekly/monthly reports driving strategic decisions; analyzed feedback to improve operations and customer experienceMarketing & Communications – Executed integrated campaigns increasing inquiries by 47%; developed targeted messaging driving enrollment, engagement, and customer advocacyTeam Leadership – Built and led teams of 5-25+ people; fostered cross-functional collaboration; mentored and developed team members for growth and advancementWhy This Matters:I excel at understanding what success looks like—whether that\'s delivering a project on time, ensuring customer adoption and satisfaction, or growing an account from zero to thriving. I combine strategic thinking with hands-on execution, data analysis with human relationship building, and organizational focus with customer empathy.Seeking: Program Manager, Project Manager, Customer Success Manager, or Account Manager roles where I can drive strategic initiatives, customer growth, and measurable organizational impact.

Experience

1. Program Specialist

   Graduate Philadelphia

   Sep 2025 — Present · Philadelphia, PA, US

   Project Management & Program Delivery:Managed portfolio of 5+ concurrent programs with 100% contractual compliance and achievement of all organizational KPIs; delivered on-time and within scope across all initiativesLed Agile/Scrum implementation improving program delivery timelines by 42%, sprint planning, and stakeholder updatesIdentified and mitigated project risks; prevented scope creep through rigorous change management protocols; maintained 100% compliance with contractual obligationsStakeholder Management & Communication:Coordinated with 10+ referral partners and 13+ external stakeholders to align program delivery and achieve shared objectivesRepresented organization at 20+ events (virtual, hybrid, in-person), strengthening relationships and expanding organizational visibility and partnership opportunitiesDeveloped and executed marketing strategy (with communications team) that increased program inquiries by 47%, exceeding acquisition targetsOperations & Data Infrastructure:Designed and maintained data infrastructure integrating multiple reporting systems; produced weekly dashboards and monthly executive reports informing strategic decision-makingManaged higher education partnerships and built enrollment pipeline infrastructure generating 150+ qualified leads per quarterTracked program metrics, compliance, and performance; used data insights to optimize operations and drive continuous improvementProgram Execution & Impact:Delivered structured coaching program (30+ weekly sessions); maintained 79% completion rate through proactive participant tracking and milestone management\"

Education

• Penn State University

  Bachelor of Science - BS, Business Administration and Management, General

• The Science Leadership Academy

  H.S. Diploma, Engineering

  2007 — 2011