Dave Webb

About Dave Webb

Senior operations executive with extensive experience leading organizations to achieve greater cost efficiency, improved service to customers, scaling the business for profitable growth and keeping non-profit organizations operating sustainably. Skilled in strategy, planning, organizing, decision making, organizational management, financial management, risk management, problem solving, customer service, and relentless improvement to operations and service delivery. Available for consulting assignments to executive management in firms seeking improvements in Business Operations, Service Delivery, Business Management or Technology Operations.Effective in the fast-growth phase of a firm’s life cycle and turn-around situations. Accomplished in building and leading cross-functional and diverse teams to deliver their initiatives and projects on time and on budget. Skilled at applying technology solutions to business problems to cut costs, increase productivity and deliver new products or services. Strong track record of achieving customer service improvements and building customer loyalty while containing costs. Skilled at communicating well with customers, colleagues and stakeholders across the firm, and at bridging the gap between technology and business organizations. Specialties: Organizational Strategy, Business Planning, Organizational Management, Financial Planning and Financial Management, P&L, Service, Operations, Technology, IT, IS, Project Management, Client Relations, Marketing, Sales Support, Disaster Recovery, Crisis Management, Risk Management, Software QA Testing, Technical Support, Service Center, Call Center, Operations, Change Management, Vendor Management, Contracts, Back Office, Training, Conversions, Migrations, Implementations, Financial Services, Third Party Administrators, Investments, Market Research.

Experience

1. Mentor Coach

   Pay Grace Forward

   Jan 2023 — Present · Maury County, TN, US

   Mentor and coach to people facing dire financial situations. Teach budgeting, financial management and planning of personal and family finances.

Education

• Southern Methodist University

  Certificate, Executive Banking Seminar

  1992 — 1992

• Point Loma Nazarene University

  B.A., Business, Accounting, Computer Science

  1976 — 1980

• Point Loma Nazarene University

  Bachelor's degree in Business, Minor in Accounting, Minor in Computer Science, Business Administration and Management, General

  1976 — 1980

Skills

• Entrepreneurship
• P&L Management
• Service Delivery
• Business Analysis
• Strategy
• IT Management
• Contract Negotiation
• Start-Ups
• Customer Loyalty
• Process Improvement
• Call Center
• Organizational Leadership
• Service Operations
• Technology Integration
• Back Office
• Crisis Management
• Program Management
• IT Operations
• Contract Negotiations
• Cross-Functional Team Leadership
• IT Strategy
• Call Center Management
• Outsourcing
• Business Intelligence
• Business Process Improvement
• Service Management
• Budgets
• Strategic Partnerships
• Business Process
• Team Building
• Technology Planning
• Disaster Recovery
• Business Optimization
• Risk Management
• Business Operations Management
• Leadership
• Project Management
• Strategic Leadership
• Business Management
• Vendor Management