David Ward
CEO - Product Leader Strategic Vision Process Owner @Meticulosity
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WORK HISTORY
CEO - Product Leader Strategic Vision Process Owner @Meticulosity
Vancouver, BC, CA
Meticulosity is the HubSpot Agency for HubSpot Agencies. We enable HubSpot agencies with mid-market and enterprise clients to focus on what they do best through white-label HubSpot back-office and portal support, strategy, integration, development, and marketing execution.Achievements:Winner of 2025 GTM Leadership Award that Honors the Top 40 Ops Leaders Driving Growth Across RevOps, MarketingOps, SalesOps, and CX.Owner of company metrics, analytics, and OKRs ranging from finance to sales; developed an NPS system that led to a 25% improvement in customer satisfaction and retention rates.Supervised the hiring of over 50 marketing professionals and directly managed more than 20 employees.Steward of company values, vision, brand, and culture.Developed meaningful relationships with over 120 clients, many spanning over the 15-year journey.Established strategic partnerships with key ecommerce and MarTech partners and spearheaded relationships with 20+ vendors, resulting in a 25% increase in product offerings and over 15% cost reduction.Closed over $25M in recurring sales (net new and cross/upsells), owned sales targets, and designed sales collateral, processes, and goals.Created RevOps stack through automation of repeatable processes to save hundreds of hours per year in overall business efficiency.
EDUCATION
Union College
Masters, Business
Shattuck-St. Mary's School
High School Diploma
Union College
Bachelor of Arts (BA), Economics
SKILLS
ABOUT DAVID WARD
As the CEO and Founder of Meticulosity, I empower other HubSpot Solutions Partner agencies to say yes to every deal through white-label back-office and portal support, strategy, integration, development, and marketing execution. We help HubSpot agencies across the world augment their marketing team, fill skill gaps, solve complex problems, and expand capacity.I have over 25 years of experience in building, growing, and leading digital organizations, with a focus on product leadership, process development, and automation. I create innovative and scalable products and services that deliver value to our clients and partners. I also enjoy being a steward of our company\'s values and vision through my role as visionary and implementer of the EOS/Traction methodologies. I also enjoy mentoring and empowering my team to grow and excel in their roles and fostering a culture of collaboration, excellence, and impact. Together, we aim to make a positive difference in our industry and on the world.Technical Skills: Digital Transformation, Integration, Networking, IT Infrastructure, Ecommerce & Omnichannel.Software Expertise: HubSpot, Salesforce, Klaviyo, Adobe Experience Manager, Magento, WordPress, Google Workplace, Office 365, Zapier, Make/Integromat, QuickBooks Online, Databox, Pandadoc, Proposify, ClickUp, Basecamp, Harvest, Open Source, SaaS, HTML/CSS, PHP, JavaScript, and much more.Hard Skills: Inbound Marketing Management, Digital Transformation, Paid Media, SEO, Reporting and Data Visualization, Project Management, Traction/EOS, People Management, Agile Methodology.Outside of work, you can find me playing cello, following the Vancouver Canucks, spending time with my amazing family, or travelling. I\'ve lived in 3 countries, including the Cayman Islands, USA, and Canada and have visited over 20 countries, from Honduras to Belgium to India. My family just finished a 2-year adventure travelling full-time over in our remodelled vintage Airstream across 42 states and 5 provinces.I love meeting new people and growing my network. I\'d love to grab a cup of coffee in person or over Zoom. I am new to the Vancouver area, so if you\'re in the lower mainland I would love to meet up! Book a meeting with me:
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