Dave Lee

About Dave Lee

Accomplished ecommerce professional with over 15 years of experience managing and scaling ecommerce businesses both for brands and manufacturers as well as retailers. Strategic and analytical with extensive experience in understanding business processes, identifying areas of improvement, and implementing new systems and procedures to help businesses escalate quickly.

Experience

1. Customer Success Director

   Pacvue

   May 2022 — Present · US

   Directed the design, implementation, and successful rollout of a comprehensive onboarding program for a software product, enhancing user adoption and engagement- Served as the product expert during over 50 sales demonstrations, achieving a 45% conversion rate from prospects to paying customers- Designed and executed a robust training program for internal teams, delivering workshops, instructional videos, and guides to scale software best practices across the organization- Managed a portfolio of 50+ paid clients, conducting recurring business reviews to highlight platform value and drive customer success- Partnered with clients, developers, and the product team to define and launch new product features, improving customer retention and reducing support inquiries- Conducted in-depth analysis of customer behavior within the platform to uncover opportunities for enhanced engagement and product utilization.

Education

• UC Irvine

  BA, Sociology, Education

  2001 — 2005

Skills

• Sales Operations
• Strategy
• Reporting & Analysis
• Promotional Marketing
• Event Planning
• Data Analysis
• Social Media
• New Business Development
• Account Management
• Analytical Skills
• Negotiation
• Online Marketing
• Vendor Management
• Customer Engagement
• Contract Negotiation
• Retail Sales Analysis
• Business Development
• Marketing
• Business Analysis
• Microsoft Excel
• Cross-Functional Team Leadership
• Email Marketing
• Retail
• Management
• Inventory Management
• Online Retail
• Analysis
• Microsoft Office
• Sales