Dave Plummer

WORK HISTORY

EDUCATION

SKILLS

ABOUT DAVE PLUMMER

Bringing 25 years experience in enterprise service delivery to helping companies and organizations plan and implement services that drive customer success.• Integrating architecture, design, implementation, education and support services.• Orchestrating customer facing roles to provide a consolidated, consistent approach to customer engagement. • Gaining insight from customer support patterns, direct feedback and other data points to inform product and service design. • Improving service maturity to enhance product planning, customer satisfaction and retention.Previously I was a leader in the global team that designs customer success orchestration and service delivery management for Microsoft Services, including next generation CS and support offerings for enterprise and commercial customers. Prior to that, I oversaw the delivery of enterprise services to some of Microsoft Canada\'s largest customers. Our work ranged from architecture and planning to operations and support for commercial and public sector organizations. I worked with customers, partners and account teams as well as with Technical Account Managers, project managers, architects and consultants to make sure our services are delivered on time, on budget, and with the highest level of quality.In previous positions, I was a leader in Microsoft\'s global customer support organization, developing and implementing support strategy for cloud services and for Microsoft\'s worldwide network of partners, and was a technical and enterprise strategy consultant for customers across western Canada.Areas of Expertise: Customer Success Planning; Cloud and Hybrid Technologies; Service Delivery Management; Service Delivery Planning; IT architecture and planning; Microsoft technologies; IT Strategy.