David Penn
Head of Global Projects, People & Culture @Hays
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WORK HISTORY
Head of Global Projects, People & Culture @Hays
London, GB
Change Management – Numerous projects across multiple regions providing a clear framework to guide the business from shaping and planning phases through to implementation and review.• HR KPI Setting & Tracking - Professionalised the development and reporting of HR Key Strategic Priorities and Performance Indicators to the Board.• Leadership Development – Advised and led the development of the company’s global succession planning process for top 250 executives. Co-designed the International Leadership & Management Programme (ILMP) for top talent across the organisation (awarded the Princess Royal Training Award in 2023).• HR System & Operating Model Transformation Programme - Board member and Global Process Owner. Led the HR workstream to review and define the optimum target operating model to support new technology (ESS/MSS, position management, and ticketing system). Co-ordinated engagement and consultation across 33 countries to achieve standardised core global processes.• Mapped ‘As Is’ and ‘To Be’ processes using MS Visio, defined process control points, and acted as the bridge between operational HR and technical system developers (Oracle, D365 and SuccessFactors).• Led the development of a Service Catalogue and RACI for To-Be core HR processes.• Global Job Family Architecture - Successfully developed and implemented a comprehensive global job family architecture to facilitate hiring, talent management, performance management, and succession planning.• Employee Engagement - Redesigned and implemented the approach to global employee voice. Reviewed and improved annual survey process and content, selected new external partner (CultureAmp) to bring greater control in-house, established engagement index, introduced pre-coding and streamed questioning, introduced global ‘pulse’ survey, co-ordinated global and regional communication plans, and increased rigour of the action planning phase and progress reporting to the Global Executive and PLC Boards.
EDUCATION
University of Chester
MBA, Business Administration
Jardine Lloyd Thompson plc (now Marsh McLennan)
LEAN Six Sigma
University of Chester
Master of Business Administration - MBA
Cheshire College - South & West
CIPD, Human Resource Management
Sheffield Hallam University
BA (Hons), English
The University of Sheffield
Post Graduate Certificate in Education
SKILLS
ABOUT DAVID PENN
Senior commercially focused HR professional and experienced people management specialist…
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