David D.

Senior Manager, Insight and Customer Success @Openreach

Sheffield, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2019 — Present

Senior Manager, Insight and Customer Success @Openreach

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Sheffield, GB

Accountable for the creation of a new data governance and implementation strategy including development of a multi-discipline, one-truth data lake refreshing 640m records daily. Creation of strategic and modelling insight for Customer engagement, Multi-Dwelling Unit fibre deployment, Portfolio relationship management, Network Rearrangement and Fibre New Sites (197k Greenfield connections). Lead for data-driven decision making and cross-team programme data across an £89m operation. Additionally accountable for the day-to-day analytics and reporting operations covering 12 distinct product streams.

EDUCATION

2010 — 2010

QA Training

Accreditation

1992 — 1997

Chaucer

GCSE

2021 — 2021

QA

Google Cloud

2005 — 2005

BT

GNVQ

2009 — 2009

QA Training

PRINCE2

1997 — 1999

Notre Dame High School

A-Level

2012 — 2013

Openreach

NVQ Level 3

SKILLS

Executive ManagementBusiness PlanningOperations ManagementPerformance ManagementUnified CommunicationsStakeholder ManagementTeam LeadershipPmoChange ProgrammesLeadershipProject DeliveryProject ManagementSalesManagementData AnalysisContact CentersBusiness CaseOutsourcingTeam ManagementSolution ArchitectureMobile DevicesBusiness StrategyManaged ServicesProject Portfolio ManagementBusiness TransformationIT StrategyProgramme DeliveryProcess ImprovementBusiness DevelopmentCall CentersBroadbandHuman ResourcesInformation TechnologyService DeliveryBusiness AnalysisProgram ManagementCustomer ExperiencePrince2Management ConsultingBusiness Process

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