David Andrews

About David Andrews

For more than 13 years at Lowe’s, I’ve been trusted to lead in moments that matter — across contact centers, field operations, and the corporate office. My career has centered on guiding teams through complex challenges, protecting the customer and associate experience, and executing enterprise-wide initiatives that drive performance and strengthen brand trust.I’ve consistently been the go-to escalation point for sensitive, high-visibility cases — preparing executive-level summaries, influencing outcomes across multiple departments, and crafting mitigation strategies that balance customer resolution with business priorities. In HR support and partnership roles, I’ve led enterprise transformation, authored knowledge base resources, launched a Quality Assurance function, and coached peers and associates to solve problems in the moment while building long-term bench strength. In program execution, I’ve partnered cross-functionally to close process gaps, align field and corporate teams, and convert operational data into actionable business cases that shaped leadership decisions.What sets my leadership apart is versatility across environments. I’ve managed teams locally on-site, supervised associates spread across an entire multi-district region, guided virtual teams across the enterprise, and influenced global teams during transformation initiatives and support through \'business as usual\'. No matter the structure, I focus on engagement, clear communication, and driving exceptional performance across every layer of the organization.My leadership philosophy is people-first and execution-driven: build strong teams, engage and influence at every level, communicate with clarity, and use data to drive results. Whether resolving a complex escalation, steering HR strategy through change, or executing a portfolio-level initiative, I bring steadiness, strategic insight, and a commitment to world-class service that delivers both immediate impact and lasting improvement.Areas of expertise: Executive Customer Relations • HR Business Partnership • Program Execution • Escalation & Resolution Strategy • Workforce Planning & Compliance • Contact Center & Multi-Channel Operations • Change Management • Recruiting & Onboarding • Coaching & Leadership Development • Employee Engagement • Local, Regional & Global Leadership • Process Improvement & Quality Assurance

Experience

1. HR Service Center Supervisor

   Lowe's Companies, Inc.

   Feb 2019 — Present · Mooresville, NC, US

   I lead HR operations and support teams through enterprise-wide transformation and service delivery, serving as a key escalation point and strategic connector across the organization. My scope spans local on-site associates, virtual teams, and global partners, requiring a balance of people leadership, strategic influence, and operational execution.Key highlights:Guided teams through enterprise-wide HR transformation, ensuring continuity, compliance, and associate engagement across geographies.Designed and launched the HR Quality Assurance program, improving resolution accuracy and consistency through structured audits, feedback loops, and coaching.Authored and maintained enterprise knowledge base resources, standardizing HR practices and enabling global alignment on process, understanding, evaluation, feedback, and coaching.Served in the COVID-19 HR Command Center, helping lead through crisis with steadiness and clarity.Recruited, hired, and onboarded associates across HR Tier 1 and Quality Assurance functions, building a strong pipeline of talent.

Education

• UNC Charlotte

  BA

  1988 — 1993

• Duke University

  Certification

  1996 — 1998

• Gaston College

  Associate of Arts (A.A.)

  1994 — 1995