Dave Lampel

About Dave Lampel

As a software-as-a-service (SaaS) Delivery and Support Consultant at RouteSmart, a leader…

Experience

1. Senior Saas Delivery and Support Consultant

   RouteSmart - A FedEx Company

   Jan 2015 — Present · Columbia, MD, US

   In my current role, I oversee SaaS project management, cloud implementation, training and support, as well as vehicle route optimization for many of our distribution clients in a variety of industries. I specialize in identifying areas for improvement and simplifying our 24/7 technical support by adding automated verification and client notifications to avoid unnecessary delays in issue resolution. In addition, I take a goal-oriented approach to: • Working diligently to recognize inconsistencies in our contract verbiage, analyzing and recommending standards, and instigating management review. • Managing the relationship with our web analytics vendor, evaluating alternative solutions and recommending in-house options where possible.• Assessing competitive products and presenting results to the management team.• Identifying common ongoing client problem areas, conducting analyses and providing solutions to present during each client’s quarterly review.

Education

• Towson University

  Bachelor's Degree

Skills

• Satisfied Clients
• Reporting & Analysis
• Ratings
• Media Planning
• Advertising Sales
• Newspaper
• Leadership
• Social Media Marketing
• Project Management
• Newspapers
• Online Marketing
• Issue Resolution
• Online Advertising
• Email Marketing
• Customer Focused Selling
• Radio
• Relationship Management
• Direct Marketing
• Marketing
• Mobile Marketing
• Salesforce.com
• Media Buying
• Digital Marketing
• Saas
• Training
• Management
• Sales Management
• Mobile Advertising
• Digital Media
• Integrated Marketing
• Digital Strategy
• Advertising
• Budget Process
• Contract Negotiation