Dave Githens

Experience

1. Field Engineer Network & Security Solutions

   GE HealthCare

   Feb 2017 — Present · Dallas-Fort Worth, TX, US

   Responsible for meeting the daily service repair, assessment and security needs of designated Hemodynamic Patient Recording and Healthcare network and equipment, and drive customer satisfaction through Service ExcellenceServe as GE Healthcare lead to assigned customers; complete troubleshooting, installation, maintenance, and service repair needs on designated equipmentOwn customer issues from dispatch or identification of issue to resolutionProactively engage with other team members to ensure they are aware of status of all issues at all times for their designated customersMaintain daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfactionUnderstand and communicate business goals and objectives to the broader GE team servicing assigned customersPartner with the customer and promote value-added services that will help the customer run their business more efficientlyAdministrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle timesUtilize the escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely mannerServe as a member of the account community for key accountsEngage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programsFocus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their businessIdentify business opportunities for the organizationComplete on-time and accurate Preventative Maintenance and Field Modification Instruction as neededApplication training of clinical staff on designated equipment

Education

• Tarrant County College

  Associate of Arts Degree, Business/Office Automation/Technology/Data Entry

  2012 — 2015

• ATI Career Training Center-Dallas

  BS, Electronic Engineering

  1992 — 1994

Skills

• Healthcare
• Sco Unix
• Healthcare Information Technology
• Electronic Medical Record (Emr)
• Disaster Recovery
• Emr
• Crystal Reports
• Integration
• Unix Administration
• Technical Support
• Xenix
• Customer Relationship Management (Crm)
• Hipaa
• Software Installation
• Troubleshooting
• Business Process Improvement
• Computer Hardware
• Windows
• Microsoft Sql Server
• Healthcare Information Technology (Hit)
• Virtualization
• Consulting
• Hardware Diagnostics
• Vmware
• Networking
• Software Implementation
• Visual Basic .net (Vb.net)
• Process Improvement
• Software Documentation
• Social Media
• Requirements Analysis
• Computer Hardware Troubleshooting
• Software Project Management
• System Deployment
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Active Directory
• Unix
• Windows Server
• Hl7
• System Administration