Dave Fry
Field Service Manager @Electrosonic
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WORK HISTORY
Field Service Manager @Electrosonic
Dartford, GB
In this role I manage two teams, our UK based Field Service Engineers (providing audio visual solution proactive & break fix support across the whole of the UK) and our backfill OnSite AV Technicians (predominately based across various corporate sites in the London area).In 2019 I led a project to implement Dynamics 365 Field Service as an upgrade to our existing D365 CRM solution, including developing the functionality of the Asset table to meet business requirements.In 2020 I was seconded to set up Electrosonic’s Global Service Desk, which included improving our Dynamics 365 infrastructure, the implementation of ITIL practices and further improving our asset management capabilities. I also worked closely with and provided input to the global Business Transformation team to ensure all changes aligned with long term process rationalisation. These projects called for an ability to think creatively and challenge outdated methods, expertise and clarity in process development, and an understanding of day to day operational requirements, coupled with in-depth knowledge of the Dynamics 365 CE platform and the best in UI/UX design.
EDUCATION
Royal Liberty School
High School, French, Spanish, Mathematics
SKILLS
ABOUT DAVE FRY
Audio visual manager, with CTS and experience of providing both on site support and field maintenance services to a wide range of AV installations. Dynamics 365 CE Product Owner, liaising with functional consultants to develop additional system capabilities, operational improvements and logical business process flows, enabled by intuitive UIs.ITIL qualified Service Manager with a background in the telecoms industry, extensive experience of training roles and 12 years setting up and running a software company. Experience also includes managing a technology executive briefing centre and managing employee communications for staff across EMEA.
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