David Delgado Fung
Systems Analyst, Information Technology Itsm @Bc Liquor Distribution Branch
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WORK HISTORY
Systems Analyst, Information Technology Itsm @Bc Liquor Distribution Branch
Application owner for the ITSM tool, ServiceNow- Managed backlog by prioritizing and refining tasks to ensure efficient sprint planning and development- Created, developed, and refined user stories based on stakeholder requirements for streamlined ServiceNow solutions- Performed ServiceNow system administration, including user management, configurations, and maintenance- Led update set deployments, ensuring smooth migrations and minimal downtime- Collaborated with stakeholders to design, develop, and maintain customized ServiceNow features that align with business needs.Application owner of the previous ITSM tool (Marval MSM)- Work with the vendor to keep the application up to date and troubleshoot issues- Work with different stakeholders in order to develop/mantain system features- Create new eforms for the self service portal.
EDUCATION
Fleming College
Postgraduate Diploma, Wireless Information Networking - Information Technology
IUTAV
Bachelor’s Degree, Computer Science
SKILLS
ABOUT DAVID DELGADO FUNG
Highly motivated Systems Analyst with a strong background offering support for PaaS solutions. Excellent communicator, coordinator, and project handler. Passionate in finding technological solutions for all type of business problems.
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