Dave Deker

About Dave Deker

As Chief Revenue Officer at Call Center Power, I lead revenue growth and go-to-market strategy across CCP\'s four core contact center practice areas: BPO Sourcing, Contact Center Operational & Tech Stack Assessments, Tech Stack Sourcing, Implementation & Enablement, and Managed Services. CCP is platform-agnostic, holding certified partnerships with Amazon Connect (AWS Advanced Tier Service Delivery Partner), Genesys, Zoom, and Zendesk — enabling us to recommend and implement the right solution, not just the one we resell. We also operate within the TSD/Trusted Advisor channel, extending our reach through a network of technology advisors nationwide. Our clients span healthcare, financial services, government, and high-growth technology companies navigating complex decisions around outsourcing, cloud migration, AI-powered quality assurance, and contact center optimization. Whether it\'s a 40-seat patient access center or a multi-thousand-agent BPO operation, we meet organizations where they are and move them where they need to go.Contact centers are under more pressure than ever — rising costs, aging platforms, regulatory shifts like the FCC\'s new onshoring rules, and growing expectations around AI and automation. Most organizations know they need to act. The hard part is knowing where to start and who to trust. That\'s the problem I solve every day as CRO at Call Center Power. If you\'re evaluating BPO partners, migrating to a cloud contact center, assessing your current operations, or looking for ongoing managed services support — I\'d welcome the conversation.

Experience

1. Chief Revenue Officer (CRO)

   Call Center Power

   Mar 2024 — Present · Reston, VA, US

Education

• Ohio University

  Bachelor of Science (B.S.), Journalism, E.W. Scripps School of Journalism

Skills

• Leadership
• Business
• Public Relations
• Content Development
• Media Relations
• Management
• Integrated Marketing
• New Media
• Publications
• Account Management
• Strategic Partnerships
• Strategic Communications
• Newsletters
• Content Management
• Advertising
• Magazines
• Sem
• Publishing
• Social Networking
• Copywriting
• Social Media
• Trade Shows
• Sales Management
• Marketing
• Selling
• Advertising Sales
• Creative Direction
• Online Publishing
• Lead Generation
• Corporate Events
• Online Sales
• Business Building
• Press Releases
• Digital Media
• Email Marketing
• Sales
• Content Strategy
• Online Advertising
• Marketing Strategy
• Business Development