Dave Barry

About Dave Barry

Energized and passionate about improving the Customer Experience (CX) that optimizes positive customer impact, operational efficiency, and return on investment. My current role is to deploy Artificial Intelligence (AI) solutions that predict customer satisfaction so that business leaders can make informed decisions and robust improvement roadmaps.Throughout my career I’ve had the opportunity to use my leadership skills in enterprise-wide CX programs, predictive analytics, business process transformation efforts, and information technology initiatives. My management style is rooted in servant leadership, empowering teams to deliver their best work. I find great fulfillment in mentoring and developing individuals. I am known for my collaborative, adaptable, and flexible approach as a team player myself. Working across business units, departments, and matrixed environments is something I am adept at managing.I have extensive experience supporting diverse functions, including Experience, Marketing, Sales, Risk, Pricing, Contracts, Operations, Call Centers, Customer Service, Legal, Finance, HR, and Technology. I firmly recognize the value of comprehending the end-to-end process when formulating strategies and making decisions. I have also enjoyed opportunities to work closely with external customers for consulting purposes. I have successfully managed all phases of programs, from identifying opportunities and developing business cases to executing programs and providing ongoing support. My tenure at UHG includes championing a customer-centric culture, emphasizing the value of building quality in as well as fostering continuous improvements. I have led initiatives, managed resources, and provided coaching to executives, Black Belts, and Green Belts.At GE for 11 years in IT leadership roles, I have excelled in Account Management, Business Intelligence, Program Management, Application Development (Agile and waterfall), and Infrastructure Management. My expertise spans various aspects of infrastructure from customer-facing web applications, internal workflow applications, to back-end processing. These roles allowed extensive management experience in software development, technology platforms, vendor sourcing, hardware, and professional services.Global collaboration has been a fun part of my career and have the opportunity to work with colleagues across North America, Europe, India, Japan, and Australia/New Zealand.Outside of work, I volunteer my time to make a positive impact and have held leadership roles coordinating volunteer efforts.

Experience

1. Customer Experience Director at Optum

   UnitedHealth Group

   May 2018 — Present · Eden Prairie, MN, US

Education

• Ohio University

  BBA, Management Information Systems

  1994 — 1998

Skills

• Team Mentoring
• Analytics
• Business Strategy
• Change Management
• Business Intelligence
• Crm
• Cross-Functional Team Leadership
• Crisis Management
• Leadership
• Business Analysis
• Communication
• Six Sigma
• Program Management
• Project Management
• Business Process Improvement
• Strategy
• Business Development
• Management
• Vendor Management
• Information Technology
• Process Improvement
• Enterprise Software