David T.
Sr. Enterprise CSM | 115% NRR | Driving Adoption, Retention, and Growth in B2B SaaS
- Role
- Senior Customer Success Manager, Ai Technologies at Gap Inc.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About David T.
Senior Customer Success leader with 7+ years owning retention, growth, and success outcomes with high value Enterprise b2b SaaS Customers. Proven track record of exceeding retention and revenue targets, building trusted relationships across all stakeholder audiences, and executing account plans that drive measurable ROI and fuel growth- while serving as a customer advocate and a cross-functional partner across Sales, Product, and Operations.I drive impactful outcomes through a data-driven and collaborative approach and by combining strategy with execution. Most importantly, I live by the golden rule of treating everyone - from the janitorial staff to the CEO - with the same kindness and respect.Outside of my professional life, I enjoy the outdoors, fitness and health, traveling and learning from different cultures, and being the best dog dad to my french bulldog, RichieKey focus areas- Driving adoption and growth- Value Realization/ ROI programs- Mutual Success Planning with internal and external stakeholders- Developing and executing enablement programs- Developing executive/stakeholder sponsorship- Helping customers identify and achieve their desired outcomes- QBR and Renewal Management- Risk-forecasting/mitigation
Experience
Senior Customer Success Manager, Ai Technologies
Jul 2025 — Present
Education
Indiana University Bloomington
Bachelor of Arts - BA, English, LAMP Program
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