Dave Turner
TPM | Technology Operations | AI & ML Infra | Service Reliability | Bug Sleuth
- Role
- Technical Program Manager at Independent Consultant
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Dave Turner
Technical Program Manager with 10+ years leading incident, problem, and change management at T-Mobile, Nordstrom, and F500 clients. Driving down MTTD & MTTR, hardening CI/CD pipelines, and championing adoption of RCA and reliability metrics across engineering, data, and ML teams. Thrive in high-pressure, high-ambiguity environments and translate service-level data into clear, accountable action. I’ve led org-wide transformations that resulted in $3.6 million in avoided demand loss, a 75%+ reduction in time to mitigate, and over 60% reduction in time to detect critical incidents.
Experience
Technical Program Manager
Jan 2025 — Present
Partnered with multiple enterprise organizations (under NDA) to advise on service delivery maturity, incident management restructuring, and post-incident program design. Scope includes RCA modeling, KPI frameworks, incident tooling optimization, and stakeholder coaching.• Building MLOps-aligned assets including platform governance templates (Confluence), CI/CD pipelines (Jenkins), and IPC tracking frameworks.• Exploring LLM lifecycle operations with a focus on monitoring, data handoff, and incident readiness.• Building a mock production environment simulating service deployment from notebooks, CI/CD triggers, and rollback protocols.
Education
Santa Fe Community College
Computer Science
1990 — 1992
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