Dave Surgenor

Director of Quality and Outcomes @Motorcycle Safety Foundation

York County, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2015 — Present

Director of Quality and Outcomes @Motorcycle Safety Foundation

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Dave Surgenor, MSF\'s manager of training systems, has been promoted to the new position of Director of Quality and Outcomes. In this position, Dave will work under the guidance of MSF\'s Vice President of Training Systems Dr. Ray Ochs, as well as with MSF-certified RiderCoaches and RiderCoach Trainers across the nation, further supporting MSF’s goal of saving lives by eliminating crashes.The new position is geared toward ensuring quality in all aspects of rider training – training and certification of RiderCoaches, monitoring and professional development of RiderCoaches to ensure adherence to curriculum procedures and MSF standards, accurate and safe layout of the training range, and assisting state agencies responsible for motorcycle operator licensing. MSF curricula are designed with the goal of improving the capabilities of MSF RiderCourse students, not just from a theoretical perspective, but from a practical one, in terms of safer, more competent motorcyclists on our roadways. MSF’s 24 RiderCourse are designed to improve the capabilities and safety-mindedness of MSF RiderCourse students. In particular, Surgenor will implement a major upgrade to MSF’s Quality Assurance Specialist certification. The certification is for top-level RiderCoaches and RiderCoach Trainers who wish to work within MSF’s Quality Assurance system by being available to monitor and evaluate their peers and develop program improvement plans. This upgrade, designed by Dr. Ochs, will integrate MSF’s student-centered and adult-learning principles into the Quality Assurance Specialist protocol.

EDUCATION

1989 — 1991

California University of Pennsylvania

BS, Education

N/A

PennWest California

BS Education, Elementary and Early Childhood Education

SKILLS

Project ManagementEvent ManagementAccount ManagementCustomer ServiceStrategySocial MediaProgram ManagementManagementTeam BuildingCoachingPresentationsNegotiationGovernmentNonprofitsProject PlanningLeadership DevelopmentRetailCustomer RelationsPublic RelationsBusiness StrategyContract NegotiationQuality AssuranceTeachingMarketingBudgetsCommunity OutreachTraining DeliveryTrainingNew Business DevelopmentAsset ManagmentLeadershipWorkshop FacilitationBusiness DevelopmentTeam LeadershipStaff DevelopmentEvent PlanningInnovationStrategic PlanningEmployee RelationsEmployee Training

ABOUT DAVE SURGENOR

Leader, Supervisor, Program Manager, FacilitatorDynamic, versatile Leader with 20+ years’ experience as a Program Manager, Supervisor, and Facilitator in adult and student education, instructional techniques. Exceptional communication and team-building skills combined with a proven ability to partner with management teams to create and successfully implement targeted, industry-specific training and educational protocols. Outstanding strategist, critical thinker and problem-solver with a proven track record of supporting and accomplishing organizational goals and objectives. Expert at implementing processes that improve efficiency and inspire sustained workplace productivity.

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Dave Surgenor — Director of Quality and Outcomes at Motorcycle Safety Foundation in York County, PA, US | Unifers