Dave Richardson

WORK HISTORY

ABOUT DAVE RICHARDSON

I am a highly motivated IT Services Professional who is a self -motivated individual, adaptable in approach to working environments and extremely effective in pressurised situations. An excellent problem solver, often thinking outside the box, accustomed to meeting challenging customer timescales balancing both the needs of the customer against the commercial requirements. Proven results in customer relationships and service delivery, ability to take ownership and prioritise in a professional customer driven environment.ITIL v3 Intermediate qualifications in Continual Service Improvement, Service Operations and Service Transition.ITIL v4 refresher and intermediate levelSpecialist Areas• Service Delivery Management to expert level• Service Transition• Continual Service Improvement• Service Operations• SAP• Unified communications – Cisco UCCE and UCCX, Avaya, Oracle, Skype, Microsoft Teams• Collaboration• Network Management.