Dave Nielsen

Content Creator @FamilySearch

Salt Lake City, UT, US

Provide clear, precise, accurate help content to enable users to successfully navigate web and mobile platforms• Prioritize content requests from engineers, product managers, and customers• Build on existing glossary and knowledge base of help articles • Develop online style guide for creators of content throughout department and organization• Work closely with ux designers and engineers to ensure products are accompanied by appropriate levels of help content-tutorials, overlays, help articles, blog, etc.• Define audience needs, expectations, and challenges as part of overall messaging strategy• Consider translation needs and challenges and manage content accordingly• Establish writing standards and guidelines to help volunteers and non-writing specialists succeed in short-form writing tasks• Facilitate meaningful collaboration with product managers, ux designers, engineers, and other stakeholders• Infuse what would otherwise be painfully boring Microsoft Teams meetings with lively banter and refreshing wit-rejuvenating, uplifting, and motivating all who attend to achieve great heights in life and even love

University of Cincinnati

Doctor of Philosophy (Ph.D.)

Westminster College

Bachelor’s Degree

Brigham Young University

Masters