Dave Mileusnich

About Dave Mileusnich

Need to know what your customer needs are and what they are looking for? You have to put yourself in their shoes, get to know their needs, their wants, who their customers are, whether employees or someone else so that you can understand them and provide value that others cannot or haven\'t figured out yet.Personalizing that, I find it\'s valuable to first understand the people and then along with that, have a strong understanding of the technical aspects of the products and services so that, not only do you understand what the customer\'s challenges are, you know how to address it. This is where value and strong customer loyalty is created.Throughout my career, I\'ve exhibited a progressively increasing level of responsibility that aligns with this framework. Regardless of the industry, applying these core principles along with personal values of integrity and respect will translate into creating value not only for the customer but the business as a whole.

Experience

1. Vice President, Global Cloud Voice and Agentic Ai Engineering and Operations

   NTT DATA, Inc.

   Feb 2021 — Present · Nashville, TN, US

   Agentic AI | CoPilot Studio | OpenAI | Power Automate | Data Center and Infrastructure Operations | Security | VoIP | SIP |Telecom | Fraud | Network | Compute | UCaaS | CCaaS | Cloud Voice | Contract and Financial Management | Service Delivery and Provisioning | Technical Support | IT | PowerBI | ITIL | Microsoft Teams | Direct Routing | Cisco | JiraLeading a team of over 90 people in several countries throughout EMEA, APAC and AMER regions, we serve our customers by ensuring a quality experience through a globally resilient, secure and robust cloud infrastructure and onboarding process that enables them to achieve their own digital transformationAgentic AI Services - Industry leader for Agentic AI services in the contact center space- No Code, Low Code, Pro Code with intuitive customer portal enablement to quickly deploy multi-agent environments providing significant value and innovation to our customersExpanded Product Portfolio - Expanded Cloud Voice Country Coverage to over 40 countries leading the industry in regulatory and license-based coverage - Integrated product offering with Microsoft Operator Connect, Cisco UCM Cloud, Genesys Pure CloudEBIT Management - Reduced operational costs over $1M in global Telco infrastructure while maintaining service levels - Optimized data centers reducing overall from 32 to 10 global data centersScaled Resources - Automated patch management through Jenkins orchestration to over 1,600 servers - Automated testing of cloud applications ensuring SLA compliance for all services- Proactive monitoring and support through Zabbix, Elk, Device42, Saltstack)- PowerBI automated tooling to monitor resources and operational metricsEnhanced Security and Reliability - ISO27001 certification readiness for Cloud Voice- Implemented self-healing global network through monitoring and automation - Infrastructure Readiness and Tooling (Qualys, Crowdstrike, Cisco Umbrella)

Education

• DeVry Institute of Technology

  BSEET, Engineering

  1986 — 1989

Skills

• Voip
• Cisco Ios
• Sip Trunking
• Sbc
• Project Planning
• Talent Management
• Telecommunications
• IT Strategy
• IT Operations
• IT Management
• Telecom Infrastructure
• Cisco Security
• Cisco Icm
• Cisco Call Manager
• Call Center
• Audio Conferencing
• Video Conferencing
• Network Architecture
• Unified Communications
• Sip
• Telephony
• Collaboration Solutions
• Global Operations
• Cloud Computing
• Saas
• Call Centers
• Cisco Technologies
• Managed Services
• Product Management
• Professional Services
• Integration
• Wireless
• Ip
• Solution Selling
• Account Management
• Software Development