Dave Kidd
Thames Valley Air Ambulance
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WORK HISTORY
@Thames Valley Air Ambulance
Volunteer Speaker - attending community groups and presenting on fantastic work Thames Valley Air Ambulance, an organisation totally funded by charitable donations, does saving lives across Oxfordshire, Berkshire & Buckinghamshire. • CPR Champion - qualified by Resuscitation Council UK to instruct in Basic Life Support. A new role with TVAA I will be running CPR awareness sessions with corporates or community groups, giving people the awareness and confidence to complete bystander CPR where someone has had a cardiac arrest.
EDUCATION
Oxford College
Business & Finance
Newbury College
Electrical & Electronics
Reading College
Electrical Engineering
Harwell
Electrical & Electronics
SKILLS
ABOUT DAVE KIDD
A highly accomplished and influential Director with strategic change experience, delivering sustainable service level improvement and operational efficiencies. A strong record of advising policy, business transformation and process re-engineering whilst building and managing successful stakeholder relations. An inspirational leader, creating and driving high performing teams operating in high profile, multi-disciplinary environments. Driven sustainable business improvement with a record of success and passion for delivering a great customer experience through service excellence and continuous improvement.An excellent communicator at all levels from team members to board level, has represented BT with Ofcom & other regulatory bodies. A specialist in revenue management with experience across the ‘Lead to Cash’ journey, with a deep understanding of operational and commercial dynamics in the telco industry.Additional experience: Delivering sustainable business improvement, strategic thinking, Customer Experience optimisation, liaising and influencing with C-Suite, Lean Six Sigma, operational management of large multi-site teams in a shared service centre environment, Continuous Improvement including process re-engineering, Programme & Project management, Programme Office development & management, Human centered design, Credit risk: from pre-acquisition, in-life, collections through to recovery, vendor management of BPO contracts, 3rd party supplier management & contract negotiation, Governance & Risk management, excellent communication and senior stakeholder management skills, cost and behavioural transformational programme management.
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