Dave Kerner

Director, Microsoft Business Solutions, Kpmg, Uk @KPMG UK

London, GB

Focusing on client satisfaction and long term client retention and delivering value, using continuous service Improvement as the vehicle to drive Innovation and create solutions for our customers. Using automation to optimise current offerings our customers consume today. Key focus on operational excellence with a tight alignment with quality and governance standards. Offering development is a key area of focus, developing value propositions based on market demand and emerging trends is critical. Fostering a culture of sharing knowledge to assist colleagues personal and professional development and mentoring where required to improve service delivery KPI\'s among colleagues. In order to grow the MBS Business, having an adaptability and growth mindset towards transformation will allow for natural adoption and culture of adapting to new operating models.