Dave Hooker

Divisional Director @Clarksons

Chelmsford, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2025 — Present

Divisional Director @Clarksons

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SKILLS

Prince2Vendor ManagementItilTeam ManagementIncident ManagementIT OutsourcingIT ManagementSlaIT Service ManagementBusiness Process ImprovementService ManagementChange ManagementService DeskBmc RemedyProblem ManagementLeadershipProcess ImprovementInformation TechnologyOffshoringPeople SkillsService ImprovementService-Level Agreements (Sla)Program ManagementTransition ManagementProject DeliveryIT OperationsManagementProject ManagementOutsourcingQuality AssuranceService DeliveryItil V3 Foundations CertifiedTechnical SupportBusiness AnalysisBusiness ProcessServicenowHelp Desk SupportIntegrationProject Portfolio ManagementStakeholder Management

ABOUT DAVE HOOKER

Professional and conscientious IT Professional with over 29 years of operational, delivery and results focused Service Management. Broad depth of experience from Shipping and Banking industries in both implementation and on-going operation of Service Management platforms including Service Now and Remedy. I have excellent customer service skills and attitude and can communicate with all levels of staff, enabling me to help customers to understand and recognise the value of a professional IT service. Management style is to improve quality, create passion and drive in my team and through positive interaction with the wider organisation. Capable of working against tight deadlines while dealing with the pressures of an ever-changing environment.

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