Dave Higginson

Operations Manager @Primetics

Chorley, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2017 — Present

Operations Manager @Primetics

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Delivery of consultancy services and bespoke software development using the Software Development Life Cycle (SDLC) & Agile methodology to 40+ Agribusiness customers• Building strong customer and third-party relationships to deliver on contractual service & support commitments to ensure customer satisfaction• Managing Operations staff responsible for Consultancy, Development, Quality Assurance Customer & Technical Services• Responsible for quarterly budgets; achieving corporate KPIs & revenue targets• Strategic projects e.g, Governance, Risk & Compliance (GRC); Acquisition Integration• Regulatory compliance e.g, GDPR. Use of best practice, process, procedure & data analysis to increase efficiency• Developing an inclusive team environment, using SMART goals, personal development plans, mentoring & coaching to enable staff to maximise their potential

EDUCATION

1981 — 1983

North East London Polytechnic

BTEC Higher National Diploma, Land, Sea, Engineering, Mapping and Surveying

SKILLS

ItilOutsourcingTransition ManagementSolution ArchitectureIncident ManagementIT StrategyService ImprovementService DeliveryIT OutsourcingService ManagementService DeskOffshoringIT Service ManagementSlaIntegrationIT ManagementCloud ComputingVendor ManagementService-Level Agreements (Sla)IT OperationsData Center

ABOUT DAVE HIGGINSON

A highly motivated IT professional with expertise in a range of Operations, Service Delivery, Software Development & Management roles. Currently accountable for delivering software development and consultancy services to meet the contractual requirements of Agribusiness customers.Acknowledged for leading high performing office based and virtual teams involving staff from various geographies. Responsibilities include Security, Performance, Project & Resource Management.Success based on a sustained history of highly rated performance appraisals covering competencies such as integrity, quality, timeliness, leadership, teamwork & resilience.

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Dave Higginson — Operations Manager at Primetics in Chorley, GB | Unifers