Dave Galewski

About Dave Galewski

As an experienced versatile \"go to\" Senior Manager, with a demonstrated history in service and customer satisfaction I focus on delivering key outcomes, building amazing teams and quickly adapting to organization and strategic changes. I love to coach, train and develop employees, helping them realize their potential in their career development while assisting them in providing exceptional service to our customers. In addition to a Sr. Support Manager, I have enjoyed roles as a Product Manager and Technical Support Sales Specialist. My personal and professional experiences have taught me the following about myself:Can align, lead and grow small to large scale contact center support teams- I put the customer as the center of everything I do utilizing excellent problem solving and analytical skills- Team and associate wins provide me great joy- My instincts are good but I seek data to help make strategic decisions- I genuinely enjoy coaching and development of associates from entry level to senior manager roles- Grow teams while streamlining responsibilities and managing costs.I love to learn about new products, programs and systems- I can quickly learn and implement new systems and programs- As a product manager, I take pride in developing vendor relationships to help support company goals- I can use what I have learned to train managers and teams to help drive company initiatives- I quickly adopt and promote new products from a sales perspective. Can adapt and refine myself to be a better person and manager- I can grow and flex with change- I stay calm when faced with adversity- I use my past experiences, coaching approach and relationships to continue my personal and professional development.Collaborative and have excellent communications skills- A collaborative leader, working well cross functionally- Well respected across organizations- I am the \"go to\" person across teams.I love meeting new people, developing relationships and hearing new perspectives. I learn from these relationships and use that education both professionally and personally.

Experience

1. Aftermarket Technical Support and Training Manager

   Clarios

   Feb 2024 — Present · Glendale, WI, US

   Film, edit and maintain content on \"The Battery Shop\" YouTube channel around lead acid batteries to enhance internal and external knowledge of Clarios\' product and technical information. Responsible for providing technical support to the aftermarket team via the call center about battery testers/chargers, fitment studies, benchmarking and customer quality initiatives. Provide the organization with training material to grow the knowledge base of our internal employees and external customers related to low voltage battery capabilities and applications. Maintain a wide understanding of battery tester/charger equipment that is available on the market. Offer guidance to customers that can help reduce warranty and increase customer satisfaction. Offer battery training opportunities for internal and external customers. Work with systems engineers and OE counterparts to develop deeper understanding of how lead acid batteries integrate with modern vehicle architectures.

Education

• University of Wisconsin Whitewater

  Bachelor of Arts (BA), Speech Communication

  1998 — 2001

Skills

• Leadership
• Customer Service
• Retail Sales
• Merchandising
• Management
• Team Building
• Microsoft Office
• Sales
• Retail
• Strategic Planning
• Training
• New Business Development
• Account Management
• Inventory Management
• Sales Management