Dave Ensor

Passionate about driving business outcomes and enhancing customer experience through optimized technology investments

Role
Sr Director, Customer Success Offer Management at Cisco
Location
Dallas-Fort Worth, TX, US
LinkedIn followers
500 followers

About Dave Ensor

Strategic leader with more than 30 years of experience driving transformational customer success programs and digital innovation across global markets. Proven expertise in scaling sales, customer success, subscription retention, building high-performing teams, and delivering data-driven strategies that drive revenue growth. Adept at aligning business outcomes with technical solutions, fostering strategic partnerships, and guiding organizations through complex transformations. Previous experience includes Defense, National Security as well as large enterprise and mid market. Core competencies include:Data-Driven Strategy Development | Customer Success Lifecycle Management | Go-to-Market Strategy | SaaS-Based Solutions | Product Sales, Adoption & Renewal | Services Transformation | Customer & Partner Management | Business Outcome Delivery | Global Talent Development & Management

Experience

  1. Sr Director, Customer Success Offer Management

    Cisco

    Nov 2023 — Present · Dallas-Fort Worth, TX, US

    Accelerating transformation to recurring revenue practices with and through partners globally by implementing comprehensive customer success frameworks, data-driven engagement models, and strategic adoption strategies. Scaled global teams and developed innovative processes to align technical solutions with business outcomes.

Education

  • Harvard University

    Federal Procurement Management

  • Wake Forest University

    Applied Physics and Computer Science

  • University of Virginia

    Systems Engineering

  • The Wharton School

    Innovation Leadership

  • University of Maryland

    Business Management

Skills

  • Contact Centers
  • Professional Services
  • Program Management
  • Talent Management
  • Unified Communications
  • Leadership
  • Telecommunications
  • Crm
  • Cloud Computing
  • Direct Sales
  • Managed Services
  • Integration
  • Strategic Partnerships
  • Business Development
  • Strategy
  • Saas
  • Channel
  • Enterprise Software
  • Management
  • Sales
  • Solution Selling
  • Go-to-Market Strategy
  • Voip
  • Strategic Planning
  • Channel Partners
  • Budgets

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Dave Ensor — Sr Director, Customer Success Offer Management at Cisco in Dallas-Fort Worth, TX, US | Unifers