Dave
Senior Customer Experience Architect at Adobe
- Role
- Senior Customer Experience Architect at Adobe
- Location
- State College, PA, US
- LinkedIn followers
- 500 followers
About Dave
IT Professional with over 25 years experience in software solution architecture…
Experience
Senior Customer Experience Architect
Jun 2023 — Present · State College, PA, US
I help customers succeed through partnership on digital strategies, product implementation, and the consulting services needed to meet their business objectives. I work with Adobe Professional Services pre-sales teams to conduct customer discovery, scope out a roadmap of consulting services, and present our services proposal to the customer. These and other activities include- Conduct pre-sales business and technical discovery with customers - Problem solve, build strategies, and create innovative solutions uniquely tailored to customer objectives - Define the solution architecture to integrate Adobe products together, and with non-Adobe products - Help customers understand the phases and sequencing required to launch and adoption Adobe technology, balancing short-term wins and long-term business transformation - Develop robust recommendations, proposals and scope of work documents for Adobe Consulting engagements - Mitigate risk by identifying critical project dependencies & gaps - Present proposals to executive-level customers- Help customers understand Adobe’s diverse capabilities to drive transformation - Continuously improve the Solution Architecture team’s knowledge, methodologies, and customer-facing collateral
Education
Penn State University
B.S., Geography (Cartography, Remote Sensing, and GIS Option)
1989 — 1993
University of South Carolina
M.S., Geographic Information Systems
1994 — 1996
Skills
- Business Development
- Itil
- Agile Project Management
- Cloud Computing
- Product Management
- Cross-Functional Team Leadership
- IT Service Management
- Enterprise Software
- Data Analysis
- Supply Chain
- Gis
- Software Development
- Scrum
- Program Management
- Supply Chain Management
- Management
- Strategy
- Project Management
- Business Analysis
- Project Portfolio Management
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